Return policy

Return Policy – Big-Weld S.R.L.

Return Window: 14 calendar days
Return Cost: Free for defective or wrongly delivered products; otherwise, paid by the customer

1. Who Can Return Products?

  • Individuals or legal entities who purchased products from bwinstal.ro and are invoice holders or their representatives.

  • Additional services (installation/uninstallation) are non-refundable once provided.

2. How to Return Products

  • Return products within 14 calendar days from delivery.

  • Options:

    1. Deliver in person to our headquarters with a completed Return Form.

    2. Send a withdrawal statement (paper, email, or fax) for distance purchases.

  • Customers can withdraw without justification and without additional costs (except as noted under Return Costs).

3. Conditions for Returned Products

  • Must be in original or safe packaging.

  • Include all components, accessories, manuals, and warranty certificates.

  • Cannot be damaged, altered, or excessively worn.

  • Must be clean and sanitized. Cleaning fees may apply if not.

4. Non-Returnable Products

  • Unsealed products that cannot be returned for hygiene reasons.

  • Customized or special-order products.

  • Products purchased on credit (partial returns not allowed).

  • Services already performed with consumer consent.

  • Partial returns from promotional packages will be recalculated at standard price.

5. Refund Process

  • Notify Big-Weld via Return Form or in person.

  • Confirmation is sent within 1 business day.

  • Products must be accompanied by invoice and proof of payment.

  • Refunds processed within 14 calendar days using the original payment method.

  • Cash payments refunded at headquarters.

  • Extensions only with customer agreement.

6. Return Costs

  • Free returns: Defective products or incorrect delivery.

  • Customer-paid returns: Change of mind or withdrawal; shipping cost calculated based on parcel weight/dimensions.

  • Bulky products or deliveries to remote areas may incur additional costs.

  • Refund amount issued within 14 calendar days of receipt of returned product notification.

7. Personal Data

  • Data required for processing returns (name, address, ID, bank info) is used only per fiscal law.

  • Refusal to provide data prevents return processing.

  • Big-Weld reserves the right to refuse return abuse.